Support

Write to us

support@answers2answers.com

A person reads every message. We reply within three days, usually the same day. Tell us what you were doing and what happened instead, and if the trouble is on your screen, a photograph of it saves us both a round trip.

Before you write

A few things you can settle yourself in about a minute:

• A forgotten password. You can sign in either in the app or on the website, but a reset happens on the website. Ask for a password reset link and it arrives by email.
• Answering without opening anything. You can answer by replying to the weekly question in your email. Your reply becomes your answer, exactly as if you had typed it into the app.
• Deleting your account. In the app, go to Profile, then Delete Account. On the website, open Account settings from your account page and use Cancel my account at the bottom; it asks for your current password. If you would rather we did it, or your account is linked to Apple, email us from the address on your account and we will do it for you. What goes and what stays is set out in the privacy policy.
• The weekly question not arriving. Look in your spam folder first, then write to us - we keep a record of what we sent you and can tell whether it went out.